15: AI-enabled Internal Transformation with Scott Holcomb

In this episode of ⁠The Retail Tales⁠, our host ⁠Saurabh Vijayvergia⁠ explores the journey of AI-enabled internal transformation for retail companies through a conversation with Scott Holcomb, a seasoned partner at Deloitte and the firm's Generative AI Transformation Leader.

Scott starts with sharing his professional journey and where he draws his passion for consulting and advising clients from. With over 20 years of experience advising some of the biggest brands in retail and consumer products industry, Scott provides a unique perspective on the challenges and strategies involved in driving AI-enabled transformation within a large, decentralized organization like Deloitte. Scott and Saurabh talk about the thought process behind Deloitte's transformation efforts, discussing the importance of setting a clear ambition and well-communicated strategy. They explore the critical role of change management, user adoption, and addressing trust and security concerns when implementing these transformative capabilities.

This conversation also sheds light on the importance of a company's "fail fast" mindset and the significance of making "no regrets" moves - such as getting the data estate in order - to lay the foundation for successful AI and Generative AI initiatives.

This episode is a must-listen for retail leaders who are looking to embark on (or currently on) AI and Generative AI-driven transformation journeys for their own organizations. It offers a wealth of practical advice and lessons learned that can be directly applied to drive impact across the retail value chain.

• Connect with Scott Holcomb on LinkedIn at: ⁠ https://www.linkedin.com/in/holcomb-scott/⁠
• Connect with Saurabh Vijayvergia on LinkedIn at: ⁠ https://www.linkedin.com/in/svijayvergia/⁠
• Follow The Retail Tales on LinkedIn at: ⁠ https://www.linkedin.com/company/retailaitales/⁠

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