13: Enterprise Customer Ops with AI in Retail with Ievgen Miasushkin

In this episode of The Retail Tales, our host Saurabh Vijayvergia explores the transformative world of AI in retail with Ievgen Miasushkin, the founder and CEO of tur.ai. Ievgen shares his remarkable journey from a software engineer to the head of a groundbreaking AI automation startup that is reshaping how some of the Fortune 500 retail companies operate.

Ievgen provides a unique perspective on how AI-driven automation is streamlining processes, enhancing customer service, and delivering tangible bottom-line benefits for retailers. From automating lead-to-quote processes to transforming cross-functional workflows, tur.ai seems to be setting new standards in the industry. Ievgen also gives a fascinating behind-the-scenes look at how tur.ai helped Heineken revolutionize its cashback loyalty campaigns, achieving significant cost savings and improving customer satisfaction.

This episode is a must-listen for anyone interested in how AI is driving operational efficiencies and innovation in retail, as well as for aspiring entrepreneurs looking to learn from Ievgen's experience. Whether you're a retail executive, an AI enthusiast, or someone curious about the future of technology in retail, this conversation is packed with actionable insights and inspiration.

Connect with Ievgen Miasushkin on LinkedIn at: https://www.linkedin.com/in/jackmyasushkin/

Connect with Saurabh Vijayvergia on LinkedIn at: https://www.linkedin.com/in/svijayvergia/

Follow The Retail Tales on LinkedIn at: https://www.linkedin.com/company/retailaitales/

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